Customers
Posted: Wed Aug 14, 2013 12:04 pm
I already complained to Marduk, but I'm still annoyed (plus I'm moody for girl reasons) so I'm going to continue complaining.
Had this girl who ordered a couple of items but clicked "other" as the method of payment. I contacted her about it, she asked for a PayPal invoice, I sent it, sent reminders, tried contacting her again... she ended up never paying or responding. I eventually cancelled the order.
A couple of days ago she made another order. At first I didn't know it was the same person because she was using a new Etsy account and a new email address; however, the name was similar and I was eventually able to make the connection. She again chose "other." In the "note to seller" section she told me to email her tutorials (to the old email address which was now invalid) and to "kik" her if I had any questions. I'm a little disinclined to set up a whole new thing on my phone just to message a customer who has already caused me lots of problems, so I tried messaging her on Etsy. No response. I tried her new email address. My message bounced. I wrote another message on Etsy just this morning. Ten minutes later she made another purchase in my shop, still didn't pay for it, and still is not responding to my messages.
I'm beginning to wonder if she's trying to trick me into shipping things she hasn't paid for. Or maybe she's just trying to bother me. But seriously, what the hell?
Had this girl who ordered a couple of items but clicked "other" as the method of payment. I contacted her about it, she asked for a PayPal invoice, I sent it, sent reminders, tried contacting her again... she ended up never paying or responding. I eventually cancelled the order.
A couple of days ago she made another order. At first I didn't know it was the same person because she was using a new Etsy account and a new email address; however, the name was similar and I was eventually able to make the connection. She again chose "other." In the "note to seller" section she told me to email her tutorials (to the old email address which was now invalid) and to "kik" her if I had any questions. I'm a little disinclined to set up a whole new thing on my phone just to message a customer who has already caused me lots of problems, so I tried messaging her on Etsy. No response. I tried her new email address. My message bounced. I wrote another message on Etsy just this morning. Ten minutes later she made another purchase in my shop, still didn't pay for it, and still is not responding to my messages.
I'm beginning to wonder if she's trying to trick me into shipping things she hasn't paid for. Or maybe she's just trying to bother me. But seriously, what the hell?